Wetherill Park crowned Truckline Branch of the Year for second year running
New South Wales Truckline Branch Wetherill Park has taken out Truckline's Branch of the Year Award for 2018. The announcement, made last week at the Truckline National Conference on the Gold Coast, marks the second year in a row that Wetherill Park has received the accolade.
Mick Henderson, Truckline General Manager, said, "Wetherill Park ranked highly throughout the year across all our sales and performance metrics. They've worked hard, set a consistent performance standard and ultimately come home with the award as a result, something they should be very proud of."
The 23 Truckline stores across the country are ranked each year based on a traffic light system. The generation of sales, profit and cost management are just a few of the performance measures assessed, however according to Mick it's all underpinned by customer relationships.
"At Truckline we provide unrivalled service and knowledge and we aim to build a partnership with our customers. If we can do that the sales will follow, and it's clear Wetherill Park is at the head of the game," he said.
Wetherill Park Branch Manager, Cameron Hart, said "This result is a real joint effort. The team work very hard to go the extra mile for our customers. We know that expenses in this industry are a real concern. Truckline offers the best quality product at competitive prices, and it's our job in store to help customers identify cost effective solutions for their repair or maintenance needs. Ultimately what matters for our customers is to stay on the road and they know they can rely on us to help them."
With 60 years' experience in the Australian truck industry, the leading retailer and distributor of aftermarket truck and trailer parts prides itself on offering the best advice and support possible. In line with this, the National Conference saw staff and management come together with representatives from many of the industry-leading brands sold through Truckline to brush up on knowledge of new and existing product.
The three-day event kicked off with leadership training, followed by in depth workshops with 30 parts and accessories suppliers, including Castrol, Donaldson, Fleetguard and Narva. The workshops focused on developing strategies to maintain optimal supply chains and ensure Truckline continues to identify and serve customers' needs. Attendees worked both together and in state-by-state groups as part of an acknowledgement that different regions across Truckline's national network present challenges and opportunities for branches and customers alike.
"As a company we believe we have the best skilled and trained staff in the industry, and we're committed to maintaining that by continuing to provide training and by working closely with our vendors," said Mick.
"With access to over 77,000 parts for American, European and Japanese trucks, and 92% of our stock held in-store, we know we have one of the best part availability in the business and customers can rely on the expertise of our staff to identify and source, the part that's right for them."
ENDS Photo Caption: 1. Cameron Hart (R), Branch Manager of Truckline Wetherill Park, with Truckline General Manager Mick Henderson at the recent Truckline Branch of the Year Awards.
Australian parts retailer and distributor Truckline, and Minecorp Tasmania, have joined forces to open CMF Solutions retail outlets in two locations in Tasmania – Spreyton and Hobart – with the aim of providing a huge range of truck and trailer parts “straight off the shelf” for Tasmanian customers.
Truckline is Australia’s largest retailer of aftermarket truck and trailer parts, supporting all makes and models of North American, European and Japanese commercial vehicles.
CMF Solutions, operating as a Truckline reseller, opened in Spreyton on 28 October 2016 and in Hobart last week, with the two outlets servicing the entire state of Tasmania.
CMF Solutions Director Michael Coleman says the company’s goal is to have as wide a range of product as possible on the shelves so customers can access what they need immediately.
“Our market research showed the biggest problem for truck and trailer customers in Tasmania is no one holds enough stock to meet their needs at short notice – which leads to down time and losses,” he says.
“Our aim is to turn that around – because unlike other outlets, Truckline keeps more than 80% of its huge inventory in stock in each branch.
“We work with our clients to identify the most common fast-moving stock – like components for brakes and suspension, airbags, axels and so on – so that when a customer calls asking for a part, most times we can literally reach out and put a hand on it.
“We also work with clients to stock parts tailored to fit their fleets and customer bases, to provide fast efficient supply of parts, reducing down time and improving productivity.
“The relationship with Truckline has made this possible as we’re now part of Australia’s leading distributor of aftermarket truck and trailer parts with a catalogue of more than 30,000 competitively priced parts.
“We knew from being customers of Truckline – and from our excellent relationship with Truckline’s Territory Business Manager (VIC/TAS) Casey Stewart– that this was a customer-focused outfit,” says Michael.
With the Hobart store recently opened, Michael says the business performance in Spreyton – and customer requests for a southern base – are strong indicators of market need across the state.
“Customer feedback in Spreyton has been very good, with customers saying they’re delighted with the product range and availability,” he says. “Many customers have their own outlets down south, and started asking when we were going to open in Hobart – it was our logical next step.
“It also allows us to duplicate our stock holding, so parts can be quickly moved between the two locations if required rather than coming from interstate, across that stretch of water which holds things up!”
Truckline’s Territory Business Manager (VIC/TAS) Casey Stewart, says the venture is based on a long standing, committed relationship, with Minecorp Tasmania initially a client of Truckline, before forming CMF Solutions to become a reseller.
“The strength of CMF Solutions is that it grew out of a very strong customer relationship between Minecorp Tasmania and Truckline, which means understanding and serving the needs of the customer is at the very foundation of the business,” says Casey.